bea99 Privacy Policy

1. Introduction

bea99 ("we", "us", "our") operates the online casino and sports betting platform at bea99.vip ("Platform"). This Privacy Policy sets out how we collect, use, disclose and protect personal information about you when you access or use our Platform, register an account, make deposits or withdrawals, place bets, or contact our customer support team.

By using the bea99 Platform you confirm that you have read and understood this Privacy Policy and consent to our collection and use of your information as described herein. If you do not agree, please do not use the Platform.

2. Information We Collect

bea99 collects personal information that is necessary to operate the Platform, comply with our legal obligations, and deliver a secure, personalised experience to players across Bangladesh. The categories of personal data we collect include:

• Identity data: Full name, date of birth, national ID number or passport number collected during account registration and KYC verification.
• Contact data: Registered Bangladesh mobile number and email address used for account authentication, transaction alerts, and support communications.
• Financial data: Mobile wallet account details (bKash, Nagad, Rocket, Upay), bank account numbers, deposit and withdrawal transaction records, and account balance history.
• Technical data: IP address, device type, operating system, browser type and version, session duration, page views, and geolocation data at country and city level only.
• Usage data: Betting history, game preferences, session activity logs, bonus usage records, and responsible gaming tool settings such as deposit limits and self-exclusion status.
• Communications data: Records of interactions with our customer support team including chat transcripts, email correspondence, and call logs where applicable.

3. How We Use Your Information

bea99 uses your personal data only for the specific and legitimate purposes listed below. We do not use your data for any purpose incompatible with the reasons for which it was collected:

• To create and manage your bea99 account, process your deposits and withdrawals, and provide access to all Platform features including cricket betting and live casino games.
• To verify your identity and age in compliance with KYC and anti-money laundering obligations applicable to our operations.
• To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting and other prohibited conduct on the Platform.
• To personalise your experience, including displaying relevant game recommendations, tailored bonus offers, and responsible gaming notifications appropriate to your usage patterns.
• To send transactional communications including deposit confirmations, withdrawal notifications, account security alerts and support responses.
• To improve the technical performance, security and usability of the Platform through analysis of aggregated usage data and system logs.

4. Legal Basis for Processing

bea99 processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual necessity: Processing required to fulfil our contract with you — including account creation, payment processing and providing access to games and betting features.
• Legal obligation: Processing required to comply with applicable laws including KYC identity verification, anti-money laundering checks, age verification, and reporting obligations to relevant authorities.
• Legitimate interests: Processing necessary for bea99's legitimate business interests such as fraud prevention, platform security, system improvement and responsible gaming enforcement, where these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example to send marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

bea99 does not sell your personal data. We may share information with the following categories of recipient only where strictly necessary and subject to appropriate data protection safeguards:

• Payment service providers: Mobile financial service operators such as bKash, Nagad, Rocket and Upay, along with banking partners, receive limited account and transaction data solely to process your deposits and withdrawals.
• Identity verification providers: KYC and age verification service providers may receive copies of identity documents submitted during the verification process. They are contractually prohibited from using this data for any other purpose.
• Game content providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt and Spribe may receive technical session data necessary to operate their games on our Platform. They do not receive your full identity or financial account details.
• Law enforcement and regulators: bea99 will disclose personal data to law enforcement agencies, regulatory bodies or courts where required by applicable law, a valid court order, or where necessary to prevent or investigate serious crime or protect any person's safety.

6. Cookies and Tracking Technologies

bea99 uses cookies and similar tracking technologies to operate the Platform, maintain your session and preferences, and analyse how users interact with our services. We use three types of cookies:

• Essential cookies: Required for core Platform functionality including maintaining your logged-in session, language preferences, and secure payment processing. These cannot be disabled without materially affecting your use of the Platform.
• Analytics cookies: Collect aggregated, anonymised data about how visitors navigate and use the Platform to help us identify areas for improvement and optimise the user experience. No personally identifiable information is included.
• Preference cookies: Store your personalised settings such as language selection, display preferences and responsible gaming configurations so they persist across sessions without requiring reconfiguration each visit.

You can manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies will impair Platform functionality and may prevent access to your account and payment services.

7. Data Retention

bea99 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Account and transaction records are retained for a minimum of five years from the date of the last transaction or account closure, whichever is later, to satisfy anti-money laundering record-keeping requirements.

When your data is no longer required for any purpose, bea99 will securely delete or anonymise it so that it can no longer be associated with you. You may request early deletion of non-essential data by contacting [email protected], subject to our overriding legal retention obligations.

8. Data Security

bea99 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers, ensuring your credentials, financial details and session data cannot be intercepted in transit.
• Encrypted storage of sensitive personal data including passwords stored as salted hashes, payment account identifiers and identity document references.
• Strict access controls that limit internal access to personal data on a need-to-know basis. All bea99 staff are trained in data protection obligations and may not access account data beyond what their role requires.
• Regular security assessments and vulnerability testing of the Platform infrastructure to identify and address potential weaknesses before they can be exploited.

9. Your Privacy Rights

As a bea99 user you have the following rights in relation to your personal data. To exercise any of these rights contact us at [email protected] with your account details and a description of your request:

• Right of access: You may request a copy of the personal data we hold about you and information about how we process it. We will provide this within a reasonable timeframe at no charge.
• Right to rectification: If personal data we hold about you is inaccurate or incomplete you have the right to request that we correct or complete it. We will act on reasonable correction requests promptly.
• Right to erasure: In certain circumstances you may request deletion of your personal data. This right is subject to our legal retention obligations — for example we are required to retain transaction and KYC records for a minimum statutory period regardless of account closure.
• Right to object to marketing: You have an absolute right to object to our processing of your data for direct marketing purposes. Upon receipt of an objection we will immediately cease sending you marketing communications.
• Right to data portability: Where we process your data based on consent or contractual necessity you may request that we provide it in a structured, commonly used and machine-readable format so you can transfer it to another service provider.

To exercise any of the above rights please contact our privacy team at [email protected]

10. Children's Privacy

The bea99 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process or retain any personal data relating to individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21 we will immediately delete that data and permanently close the associated account.

11. Changes to This Privacy Policy

bea99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform functionality. When we make material changes we will update the Last Updated date at the top of this page and, where appropriate, notify registered users via their registered contact details.

Your continued use of the bea99 Platform following publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how we protect your information.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way bea99 handles your personal data, please contact our support team. We aim to respond to all privacy-related queries within 48 hours Bangladesh Standard Time (BST, UTC+6).

Privacy Support Email: [email protected]